by John Shufeldt | Sep 19, 2022 | Efficiency, Growth, Startups
Customer Service Strategy We all know that stellar customer experience is the key differentiator for companies. In 2018, PWC research showed that customers are willing to pay a 16% price premium for better customer experiences. The secret to stellar customer...
by John Shufeldt | Aug 22, 2022 | Efficiency, Startups
OKR vs KPI No matter what phase of business, every business needs to set goals and objectives. The two most common measurement tools related to business objectives and goals, are OKRs and KPIs. The two concepts that these acronyms stand for are closely related but not...
by John Shufeldt | Aug 8, 2022 | Efficiency, Startups
What are business improvement techniques? Being able to answer the question, what are business improvement techniques, is not something super simple. However, this blog will aim to make the complex a little easier to understand. Reducing costs, increasing sales,...
by John Shufeldt | Jul 25, 2022 | Efficiency, Startups
Automation in Your Business Business process automation (BPA) employs technologies like virtual agents or cognitive engines to do routine tasks. BPA is not a specific technology. It’s an automation process that leverages different technologies to automate manual...
by John Shufeldt | Feb 14, 2022 | Efficiency, Growth, Leadership, Startups
Characteristics of High-Performing Teams Understanding characteristics of high-performing teams is important for any business. In fact, if you have ever doubted the urgency for high-performing teams in healthcare, medical death rate data should make you sit up...
by John Shufeldt | Jan 24, 2022 | Efficiency, Growth, Startups
AI in Healthcare Businesses Artificial intelligence (AI) is transforming how healthcare is delivered. The technology touches on every aspect of human health and wellbeing, from disease detection and diagnostics to precision surgery. A growing world population and...